You can send a bug report and our support team will get back to you promptly.Įnter your license plate including the stacked characters (alphanumeric only, no special characters). It will end when the selected stay has ended. There’s no need to stop the parking session. Questions regarding parking rules for a specific location should be directed to the local parking operator. If a session has been started in the incorrect space, please contact support. You cannot change a space number once a session is started. Prices Are Always Transparent View current prices, future. Dont Stress About the Meter Youll get an alert before times up, so you can avoid a ticket. Youve Got Plenty of Time Use the app to easily add more time to your session. The PIN number is a four digit number of your choice that you will login with.Ĭan I move spaces while I have an active session? Pay With Your Phone Paying with the ParkMobile app is fast, secure and easy. The verification code is a 3 digit code that verifies you have entered in the correct cell phone number or email when signing up. What is the difference between a verification code and my PIN number? Login and select ‘Profile’ and then hit deactivate account. To deactivate your account you must go to. Login and select ‘Profile’ from the side menu and then update your email. To change your email address you can use the app or website. How do I change the email address on my account? Select ‘Send Bug Report’ report from the side menu with a description of the issue. If you don’t know your old card information please send an email to rates shown in the app do not match the signage at my parking location? It will then ask you for your current card information on your account for security reasons. To change your PIN you will login to the app or website and select the ‘Reset Pin’ button on the first page. The app will save recent license plate numbers you’ve used before too! Login and select ‘Vehicles’ from the side menu. How do I add another license plate number to my account? To delete a card, select ‘Payment’ from the side menu and choose the card you wish to remove, then ‘Delete Card’. Enter your new card information and check the ‘Save payment info’ if you wish to save this card for future use. Login and select ‘Payment’ from the side menu. You can start additional parking sessions by clicking ‘New Session’ in the side menu. Use the checkboxes to enable/disable the reminders. Login to your account and click ‘Options’. Click ‘Parker History’ in the side menu and you’ll be able to view previous parking sessions and access receipts. To view your parking history you can use the app or website. How do I view my parking history / Get receipts? If you can’t extend your time it could be because you have already reached the maximum stay allowed set by the parking operator. When using the application, you will know your parking session has successfully started once you see the countdown timer on the screen. How do I know my parking session has started? The menu button is the icon with the three lines in the left-hand corner of the screen. You can find the zone number located on signage in the area or on decals on the meter. The zone number is required to start your parking session and identifies where you are parked. What is the zone number/How do I find it? The meters don’t sync with our system, but the parking enforcers will see your mobile payment on their handheld device. The meter didn’t change, how does enforcement know I paid? When using mobile pay web, modern browsers such as Chrome, FireFox and Safari are the most compatible. We highly recommend using Apple or Android for downloading the application. What devices and browsers support Parking Kitty the best? Please note: your wireless carrier’s message and data rates may apply. How do I use Parking Kitty / How do I pay with my phone?ĭownload the Parking Kitty app from the App Store or Google Play. You will automatically be redirected in 5 seconds.Parking Kitty Support - Parking Kitty app Frequently Asked Questions The City of Pompano Beach takes no responsibility for and makes no representations for whether this third party site has multi-lingual or accessibility capability. The City of Pompano Beach cautions you to use good judgment and to determine the privacy policy of 3rd party sites before you provide any personal information. Please be aware when you travel from The City of Pompano Beach’s website to another site, whether through links The City of Pompano Beach provides or otherwise, you will be subject to the privacy policies, or lack thereof, of other sites. The City of Pompano Beach does not endorse and is not responsible for the content, products, or services available on other sites. The City of Pompano Beach does not control such sites, and is not responsible for their content or the products and services offered therein. These links are provided for your convenience and reference only. Please be aware you are about to leave the City of Pompano Beach website and enter another site operated by a third party. Leaving the City of Pompano Beach Website
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